What is a scrutiny group?
A scrutiny group is a small group of residents who work independently to research a specific topic in depth to see if there are areas of improvement. These improvements could result in money saved, services changed or training programmes introduced.
What's the purpose?
The purpose of our Scrutiny Group is to scrutinise and report on Torus’ services. It holds the Company to account by challenging Service Teams to improve performance by identifying areas for improvement and offering recommendations. The tenant's perspective is an important part of this process.
The role
You will work alongside senior staff and tenant and leasehold representatives from across our three heartlands. The groups work is reported to the Landlord Operations Committee (LOC) who oversee and make decisions on local customer service standards and performance.
Available at https://www.torusconsultations.co.uk/tenant-voice